Tuesday, in my frustration, I called their special 'hotline' to see if any of my information that had been sitting in the office for two weeks, had made it to a more global level. Maybe someone who wasn't a backwoods brainless receptionist might be able to offer some kind of added info.
It was partially successful. I got more info, though the info I got wasn't very helpful. In fact, it was more frustrating than anything. Evidently, the place I went to, still uses the 'old' system, so all my information was at the branch only. On the upside, the gentleman I spoke to at the hotline, was very pleasant and seemed like he actually wanted to help. He said if they continued to be rude to me (funny, in all my complaining, I never said they were actually rude, just uninformative), to tell them that I called the hotline and informed them about their practices. Evidently, getting complaints at the hotline level about a particular branch is a big no-no. So that bit did make me feel a little better.
The reason I mention this, is because yesterday, at about 4pm, my husband was called by the local branch. Evidently, they Finally got to my paperwork! (I wonder if my phone call actually did something to motivate them?) They said they'd send out paperwork and it should arrive in about 3 days.
Stranger still, when I got home yesterday and checked the mail, there was a package of Medicaid plan choices waiting for me. Evidently, I'm now covered and just need to pick which plan I want to use?
Hooray for Govt. employees. The left hand doesn't know what the right hand is doing.
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